💸 Refund & Return Policy

Effective Date: January 3, 2025

At Glowhato, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you with our Refund & Return Policy, ensuring a smooth and hassle-free process.

📦 1. Eligibility for Returns & Refunds

You can return items and request a refund if:

  • The product is defective, damaged, or incorrect.
  • You are not satisfied with the product (within 30 days of receipt).
  • The item has not been used and is in its original condition and packaging.

🔄 2. Timeframe for Returns

All return requests must be initiated within 30 days of receiving your order. Items returned after this period may not be eligible for a refund or exchange.

🛍️ 3. How to Initiate a Return or Refund

To return a product, please contact our Customer Service Team at:
📧 info@glowhato.net
📞 (408) 847-1337

Please include the following in your request:

  • Order number
  • Reason for the return or refund
  • Photos of the damaged/defective product (if applicable)

Our team will provide you with detailed instructions on how to proceed.

📬 4. Return Process

Once you receive approval for your return:

  1. Repackage the Item: Ensure the product is in its original condition and securely packaged.

  2. Ship the Item: Send the item back to the following address:

    Glowhato Returns Department
    9781 Linnet Ct
    Gilroy, California (CA), 95020

  3. Return Shipping Costs:

    • If the return is due to a defective, damaged, or incorrect item, Glowhato will cover the return shipping costs.
    • If you are returning the product for other reasons (e.g., “change of mind”), the return shipping costs will be your responsibility.

💸 5. Refund Processing

Once we receive the returned item and verify its condition:

  • We will process your refund within 7-10 business days.
  • Refunds will be issued to the original payment method used during the purchase.

🚫 6. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Items that are damaged or altered due to misuse, mishandling, or improper use.
  • Products that are marked as final sale or customized items.

🛑 7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  1. Contact our customer service team within 7 days of receipt.
  2. Include detailed information and supporting images.
  3. We’ll replace the item or issue a full refund as quickly as possible.

📞 8. Customer Support

If you have any questions about the refund or return process, contact our Customer Support Team:

📧 Email: info@glowhato.net
📞 Phone: (408) 847-1337

We are happy to assist you!

💡 Your Satisfaction is Our Priority

At Glowhato, we are dedicated to providing excellent customer service and quality products. If you are ever dissatisfied, we will work with you to find a resolution.

Thank you for choosing Glowhato!