Shipping Policy
Effective Date: January 3, 2025
At Glowhato, we strive to ensure a smooth and fast shipping process for all our customers. Below is an overview of our shipping policies:
1. Order Processing
- Orders are processed within 1-3 business days from the time the order is placed.
- Orders placed on weekends or holidays will be processed the following business day.
2. Shipping Methods & Delivery Time
- We offer various shipping options, including Standard, Expedited, and Express Shipping.
- Shipping times will vary depending on your location and the shipping method chosen at checkout:
- Standard Shipping: 5-7 business days.
- Expedited Shipping: 2-3 business days.
- Express Shipping: 1-2 business days.
3. Shipping Costs
- Shipping fees will be calculated at checkout based on the shipping method selected and the destination.
- Orders over $50 may qualify for free standard shipping (restrictions may apply).
4. International Shipping
- We currently offer international shipping to select countries. International shipping fees and delivery times will vary depending on the destination.
- Please note that customs duties and taxes are the responsibility of the customer.
5. Order Tracking
- Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order online.
6. Shipping Issues & Delays
- While we make every effort to ensure timely delivery, shipping delays may occur due to factors beyond our control (e.g., weather, customs delays).
- If there are any issues with your shipment, please contact us immediately at info@glowhato.net.
7. Lost or Damaged Items
- If your order arrives damaged or is lost in transit, please contact our customer support team immediately for assistance.